We offer returns and exchanges within 7 days of your purchase. Items must be unused, in original packaging, and with proof of purchase (receipt) to be eligible.

Non-Returnable Items

• Gift cards

• Downloadable products

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gasses

Return Process

1. Contact us at info@thecurlznextdoor.com for a return authorization.

2. Pack the unused item securely in its original packaging.

3. Ship the item to: Oyo Northridge Mansion, Rd 13 Brgy Bagong Pag-Asa Quezon City c/o Cutz and Curlz By Jazz

Salon Please note:

You are responsible for return shipping costs. We recommend using a trackable service and considering shipping insurance for expensive items. Refunds Once your return is received and inspected, you’ll be notified by email of approval or rejection.

Approved refunds will be issued within 7 days to your original payment method. Sale Items Only regular-priced items can be refunded. Sale items are not refundable. Exchanges We only replace defective or damaged items. If you need an exchange, email us at info@thecurlznextdoor.comand send the item to the return address above.

Gifts Gifts shipped directly to the recipient will be refunded as store credit upon return. Gifts purchased by someone else will be refunded to the original purchaser.

We are not responsible for lost or damaged return shipments. Contact Us For any questions regarding returns or exchanges, please email us at info@thecurlznextdoor.com